Location: Cork City
Job Type: Permanent
Salary: €30k – €40k
About the job
Are you a people-person with a passion for providing outstanding service? We’re looking for a Customer Support Specialist to become part of a proactive, customer-driven team based just outside Cork City. This is a fantastic opportunity to grow your career in a supportive environment, with the flexibility of a hybrid working model and a competitive benefits package.
Why This Role Stands Out
If you thrive in a fast-paced setting, love solving problems, and enjoy building strong client relationships, this role is for you. You’ll join a collaborative team that values your input, supports your professional development, and encourages you to bring your best ideas forward.
Your Day-to-Day Responsibilities
- Deliver professional, solution-focused support to a diverse client base
- Collaborate with internal teams to resolve queries quickly and efficiently
- Maintain accurate client information and update internal databases
- Ensure all communications are handled in line with GDPR guidelines
- Take part in ongoing training and stay current with internal processes
- Create memorable customer experiences through every interaction
What You Bring to the Table
- Excellent verbal and written communication skills
- Strong attention to detail and high accuracy in your work
- A proactive mindset with a genuine focus on customer satisfaction
- Ability to build rapport with colleagues and customers alike
- Eager to learn, adaptable, and a great team player
- Calm under pressure, with strong multitasking abilities
What’s In It for You
- Hybrid work setup for better work-life balance
- Flexitime to suit your schedule
- Private healthcare coverage
- Wellness programmes and access to gym benefits
- Employee Assistance Programme for ongoing support
- Bike-to-work scheme and free on-site parking
- Employee perks including discounts and team socials