Location: Cork City
Job Type: Permanent
Salary: €30k – €40k
We’re on the lookout for a Customer Support Specialist for our proactive, customer-focused client just outside Cork City. This is an excellent opportunity to build your career in a supportive environment that offers flexibility through a hybrid working model and a competitive benefits package.
Why You’ll Love This Role
If you thrive in a fast-paced environment, enjoy solving challenges, and take pride in creating positive customer experiences, this could be the perfect fit. You’ll be part of a collaborative team that values fresh ideas, supports your growth, and celebrates your contributions every step of the way.
What You’ll Be Doing
- Deliver professional, solutions-oriented support to a diverse range of clients
- Partner with internal teams to resolve customer queries quickly and effectively
- Keep client information accurate and up to date in internal systems
- Handle all communications in full compliance with GDPR standards
- Participate in ongoing training to stay current with systems and processes
- Create memorable experiences with every customer interaction
What You Bring
- Excellent verbal and written communication skills
- A sharp eye for detail and accuracy
- A proactive, customer-first mindset
- Strong relationship-building and teamwork skills
- Adaptability, eagerness to learn, and a positive attitude
- The ability to stay calm and focused in busy situations
Perks & Benefits
- Hybrid working for better work-life balance
- Flexible hours to suit your lifestyle
- Private healthcare coverage
- Wellness initiatives and gym benefits
- Employee Assistance Programme (EAP) for ongoing support
- Bike-to-work scheme and free on-site parking
- Employee perks, including discounts and regular team socials